Yet again BAD/NO Service

From: SRM [Email Removed] <br> Sent: 27 May 2015 08:42<br> To: Theunis<br> Subject: Account Query<br> <br> Good Day<br> <br> Thank you for your e-mail communication received.<br> <br> If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.<br> <br> We look forward to further communication with you.<br> <br> Kind Regards<br> Vodacom Customer Care (082 111)<br> <br> My mail was sent on the 27th of May and since then did not received any feedback regarding my Query ONLY THE MAIL ABOVE. HOW DO VODACOM WANT TO KEEP CUSTOMER IF THIS IS WHAT HAPPENS?