Yet again, appalling service at Vodacom!!

I have spent hours on the phone, making numerous calls to Vodacom, trying to cancel a data contract, that has been running on a month to month basis. I have had very unpleasant experiences with 3 agents and an escalation manager. Each time, I had to convince the agents that I did not need the contract and requested to cancel. All the agents were deaf to my request and either persisted that I keep the contract or harassed me to go with other options. I find it ************ that a call was dropped, as I was talking to the agent and the cancellation that was confirmed had actually not been done. Furthermore, on being put on hold for a lengthy time an agent did not return, after an hour in total being spent on the call. When I did eventually get a reference number, I found out via. sms that it was a migration to prepaid and not an outright cancellation, as per my request. I was told that it is policy that customers are moved to prepaid, and the escalation manager I spoke to, insisted that a cancellation was not possible.

Since my previous experience with the cancellations department over a year ago, service at Vodacom has deteriorated further.