DG
DARREN G

1 reviews | Active since Jul 2013

05 Oct 2016, 13:29

Yet again

<p>last month I had problems with Vodacom that I was over charged. After over 3 months of fighting that was resolved. Now some idiot has changed my payment method to cash and I was wondering why Vodacom did not get paid. I have yet again been told by numerous calla to pay. When i called to rectify this I was told that I have to get in my car withdraw cash and go stand in a q to pay. I said no as itbwas not my mess up and demanded that a manual debit order be submitted and for my account to go back to debit order for the first of each month. Then I was transferred after already being on hold for 16 mins. Now to make things yet again clear. I WILL NOT DO A CASH PAYMENT AND REQUEST A MANUAL DEBIT ORDER TO BE SUBMITTED. IF NOT VODACOM WILL REMAIN UNPAID AND IF MY LINE IS SUSPENDED IN ANY WAY I WILL TRANSFER MY NUMBER TO A COMPETENT SERVICE PROVIDER IF IM NOT CONTACTED BY END OF BUISNESS TODAY TO GIVE FEEDBACK! Account no I ********** </p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 13:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,