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Corne C

1 reviews | Active since May 2016

28 May 2016, 00:13

Yes, Vodacom is still not providing a service or accommodating customers

<p>I moved into a property a year ago, with no cellphone signal in the area. After numerous complaints I was given the option to cancel my contract at no cost or receive a 20% discount for 6 months and a review after 6 months, as a tower is planned for the area without estimation date. My discount was cancelled in March, and I logged the request to reinstate my discount. It had to be referred to a technician, which took another 6 weeks for feedback. I received a call yesterday to inform me no further discount can be given as a tower is planned (no news there), but no estimated time can be given...thus exactly as a year ago. I had to contract with another Provider to have basic wifi signal at home, as with Vodacom a 4G setting on my phone only gave me Edge coverage,and my phone bill almost trippled some months, due to a lack of Vodacom infrastructure. I really can't understand why a discount can't be reinstated again, once the tower is erected and operational the discount can be cancelled. </p>

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Replies (2)
Vodacom
Vodacom's reply28 May 2016, 04:46
Official

Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

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Corne C's update09 Jun 2016, 10:33
Reviewer Update

No feedback yet from Vodacom on my 2nd complaint- a lot of additional data charges I didn't request- after an unsuccessful conversation with Alistair, and numerous emails and tweets, it is still not resolved (or actually no-one phones me with feedback or trying to assist). I do however receive numerous calla from your AVM - I 'm not going to pay until it is resolved. Please resolve as I want to cancel my contract and move to another service provider seeing that you can't assist customers