1 reviews | Active since May 2016
Yes, Vodacom is still not providing a service or accommodating customers
<p>I moved into a property a year ago, with no cellphone signal in the area. After numerous complaints I was given the option to cancel my contract at no cost or receive a 20% discount for 6 months and a review after 6 months, as a tower is planned for the area without estimation date. My discount was cancelled in March, and I logged the request to reinstate my discount. It had to be referred to a technician, which took another 6 weeks for feedback. I received a call yesterday to inform me no further discount can be given as a tower is planned (no news there), but no estimated time can be given...thus exactly as a year ago. I had to contract with another Provider to have basic wifi signal at home, as with Vodacom a 4G setting on my phone only gave me Edge coverage,and my phone bill almost trippled some months, due to a lack of Vodacom infrastructure. I really can't understand why a discount can't be reinstated again, once the tower is erected and operational the discount can be cancelled. </p>
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
No feedback yet from Vodacom on my 2nd complaint- a lot of additional data charges I didn't request- after an unsuccessful conversation with Alistair, and numerous emails and tweets, it is still not resolved (or actually no-one phones me with feedback or trying to assist). I do however receive numerous calla from your AVM - I 'm not going to pay until it is resolved. Please resolve as I want to cancel my contract and move to another service provider seeing that you can't assist customers
No feedback yet from Vodacom on my 2nd complaint- a lot of additional data charges I didn't request- after an unsuccessful conversation with Alistair, and numerous emails and tweets, it is still not resolved (or actually no-one phones me with feedback or trying to assist). I do however receive numerous calla from your AVM - I 'm not going to pay until it is resolved. Please resolve as I want to cancel my contract and move to another service provider seeing that you can't assist customers
