YES

I have today upgraded my phone. I went to the shop situated in the Meadowdale shopping center in Edenvale. I dealt with Vusu? and specifically asked if there was a cost to transfer from my existing phone to my new one. His exact words were NO! we proceeded with the application and I left my phone for the transfer. This was around 1pm. I returned at a 2pm and was told they had internet problems hence the transfer was incomplete. I went home and returned at 4.30pm and was told the same story I was not concerned, until he started to apologize for him mis informing that there is in fact a fee of R300!!!! I was dumb struck. Surely he must know this and ought to have enquired from his manager if he was unsure. I could've done this myself at home. Then he said I must pay with cash. I said no and paid with my card. This is unacceptable and shocking that the staff members are not well informed and trained to say the least. It is the principle and not the R300. I sincerely trust this will be dealt with in the manner it should and hopefully avoid some other customer being misinformed. I will not visit that outlet again!!