yes

Fibre line has been installed in our area Visagie Park Nigel. An sales person from Vodacom was at our gate explaining their packages on data bundles. I asked for a quotation to be emailed to me for the different packages. My interest was the 10Mbps down and 2Mbps up uncapped and unthrottled. I want to compare the prices between the the IPS service providers which was in January 2021. Mwebs package was the best deal for me and they said that Vumatel will contact me for installation. In February 2021 Vumatel installed the line and during the installation an courier delivered a router from Vodacom. On the 8th of February Phoned Vodacom and said that I did not chose them as the IPS and that I'm canceling they can com and collect the router. 21 February I received an email from Vodacom at 02:47AM stating that "We will send you a weekly data bundle balance update and warn you when your data balance is low" On 22 February at 08:56AM I phoned again and spoke to Wilmarie explaining that I have been deceived during the sale i of this product under false pretenses which I deem as fraught. I clearly indicated to her that I want to cancel this product, never was it mentioned that i have to complete any forms for cancelation. she only indicated that she will bring the matter under the attention of her manager Phaizal. I asked her for an email regarding our discussion and she could not supply it. Since then on numerical telephonically calls I tried to cancel with Vodacom but in vain. I can not go to Fibre at Mweb because Vodacom refuses to close the line. On 26 May at 05:07PM I received an email stating that we received your cancelation request but we request one calendar month to cancel the contract. Please reply with the signed quote where you are forced for outstanding ONT installation fees. 27 May 2021 just past 08:00Am I received an phone call from collections and spoke to Elemunah stating that I need to pay Vodacom R2 777-86. Which is ridiculous since I have tried to cancel them. I really need help in this regard due to the pathetic service of Vodacom.