Yes, be lazy, put the phone down on me

I called customer care to request activation of international roaming for an upcoming trip to Europe... first I had to sit through a hundred menus to get to the holding pattern, then I had to hold for ages... and then, Martha put the phone down in my ear as soon as she heard my query would mean work for her. Vodacom, your call center agents are the worst ! They are lazy, unhelpful and know just how to wriggle out of effort and back into nap mode. This is not the first time. How about some secret shopper calls to your own call centre to see for yourself ? Apalling. Plus I don't have roaming...