lC
leeanne C
1 reviews | Active since Jan 2014
22 May 2023, 13:25
yes
On the 5th of May, I wrote a review on Vodacom, about my clearscore, where they posted that I missed a payment in March. They then rep**** a consultant would be in touch with me. its now the 22 May, I have had no communication, I still show a missed payment on Clear score. Which, by the way, I did not miss. When I phoned Vodacom after seeing this on Clear score, they went into my account, and agreed I had no missed payments. SO WHY IS the missed payment still showing. I find this a true case of slander. I have also asked Clear score to sort it out, and sent them proof of my payments . what do i do, when my provider ignores this......
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Vodacom's replyOfficial
22 May 2023, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2023, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
lC
leeanne C's updateReviewer Update
22 May 2023, 14:13This is the same message I got from the last complaint. and I a still waiting. Please contact me asap or I will consult with legal. You probably do not even have my information. So how do you intend to contact me?
lC
leeanne C's update22 May 2023, 14:13
Reviewer Update
This is the same message I got from the last complaint. and I a still waiting. Please contact me asap or I will consult with legal. You probably do not even have my information. So how do you intend to contact me?