NM
Ndivhuho M

1 reviews | Active since Jul 2016

19 Oct 2016, 14:07

Yebo Yethu Shares - Vodacom appointed trading company unresponsive

<p>I am a shareholder of Yebo Yethu shares and submitted my FICA documents on the 30 th of September (almost 3 weeks ago). The support department asked me to submit a change of details for my residential address as they said they do not have it on record and I did. They sent those documentsto the compliance division. I'm waiting to sell my shares as I have an urgent loan to repay. Now when I call the Yebo Yethu call centre on ********** , they do not respond. I hold for 20minutes each time and the call terminates.</p> <p> </p> <p>It looks like Velocity Trade Financial Services (Pty) Ltd is struggling with the task of assisting the Yebo Yethu shareholders to place their trades.</p> <p> </p> <p>In short, it looks like Vodacom or Velocity Trade Financial Services (Pty) Ltd have gone AWOl with my shares. If I can't sell my shares, can I have my initial investment bac****</p>

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2016, 14:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team