Y7P INSURANCE CANCELLED WITHOUT ME REQUESTING.

I had the most ****test experience ever.. How can you be a customer for so long and be treated this way. Paying insurance on Time every month.. You pay insurance and when you want to fix your damaged phone ,the first excuse is cellphone IMEI number is wrong., now the insurance was cancelled. Who's fault is that? I cannot help if there is *********** people or people who cannot do what is requested. I never requested insurance cancelation, but my money is taken every month..So as long as you pay no problem..The fact of the matter is I was paying insurance and expect my phone to be fixed. This whole mess started with Mrs Tiffany Hampton from Vodacom Insurance who was supposed to correct everything instead of forward it to whomever. If whomever didn't understand the request why didn't they contacted me to confirm or explained to me by saying whatever I requested is not possible. The service in this regard is ****..No wonder insurances is always a ****up because they do as they please without consulting the customer. Vodacom your insurance service is up to **** and you expect me to be happy..Why do you pay insurance, to be covered when needed..Ja well in this case I am ****ed because of people who cannot communicate and explain the do's and don'ts..

What the he'll must I do know..I getting **** service man!!!.