****Y VODACOM *****S DATA - Arrogant Consumer Service After Disappeared DATA

<p>Saturday night, 29 October 2016, I purchased 10g of data after a notification that I was running low on my previous bundle (Also 10g). Everything was well until Vodacom sent an SMS in the early hours of monday morning saying that only 700MB was left on my bunlde and 3 MINUTES LATER, the next SMS claimed I had 350MB left. As my previous bunlde was running low, I assumed this app**** to that bundle. </p> <p> </p> <p>Later in the evening my budle was "depleted" and I called Vodacom for an explanation. </p> <p> </p> <p>Call 1: I called in an a lady by the name of Vuyokazi asnwered my call, I explained my issue, she asked me to hold for one moment, I agreed. Ater 13 minutes, I made another call from another phone that lasted 10m (no help) After 24 Minutes, along came Mandla. Mandla was polite but not helpful as he claimed he could not make a call to a non-vodacom number to verfiy my details (a clear fabrication). This back and forth went on for another 10m with me acknolwdging repeatedly that they cannot deal with my situation and I need the matter to be escalated. This was met by refusals. </p> <p> </p> <p>Call 2: Lady was very ****y in her tone saying "Sir I cannot help you with DATA as I can only see usage not what took it" i responded "Yes, please tell me the usage", she then responded saying that she would have to escalate the matter now - At this point, Mandla answered on call 1. </p> <p> </p> <p>The issue of the missing DATA is the largest issue for me personally however it is quite shocking the dimissive nature of the call center agents.</p> <p> </p> <p>Atleast Cell C is nice to consumers. </p>