****y ****py service

<p>On the 20 of June I had requested an upgrade and I received the handset the following day. On the 27th of June at 09:04 i sent an email requesting to change the device from a Sony Xperia M4 to a Sony Xperia M5. I followed up with phone calls but to date I'm told silly ****py nonsense. No one wants to take responsibility, Now they are telling me the 14 day exchange policy has lapsed. I no longer wish to upgrade I want to cancel both my lines with this network. I will not take bull**** when I have to spend my hard earned money paying for something I dont want. I did everything I was told to do and today the whole thing is my fault, *******.</p>