AO
ANENE O

1 reviews | Active since Feb 2012

09 Dec 2016, 07:43

"xmas is coming"...

<p>I have been trying my best since September 2016 to resolve dispute regarding my DATA usage. After about 51... calls still NOTHING!!!! Since then, with 3 Vodacom Contracts in mind - my line was locked even when I was told to make usual payments as I do every month untill the issue regarding DATA usage was resolved!!! Vodafone "mobi" just tried selling me ANOTHER product on Monday again... Since I got the 5G @R199pm haven't been able to ise it. Another joke as 2 friends I reffered told me they have been having the same problems wit using the data and need to top up on regular basis. To come back on my line that was susupended due to "arrear" account earlier this month I had attempted break in at holiday home. All caught on camera so I only had a panic button to use to get in contact with security and since incident police still haven't pitched. Come ON guys you have a reputation at stake!!! "stop trying to compete with other mobile providers and all extravagant adds" and pay attention to existing customer service. I have been doing my OWN survey in the meantime and besides the fact of my Calls dropping ALL the time for some reason - have a look at the BiZ times a week ago of not just me, but large corporate cliënts filing same complaints worldwide. Vodacom promises to solve and reimburse customers that were over charged on DATA usage. The service you provide is beyond useless as this is the ONLY word that actually describes it in an honest way!!! According to almost 30min call today the agent told me herself that customer care do not have contact to technical department or their NUMBER as a matter of fact. Thus my DISPUTE will never stop untill this matter is resolved in respectable way!!! You are only ones ruining YOUR reputation - well done!!!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,