XLI-306002-P7T1. Worst service

I purchase a Vodacom VPOS machine online. The requirements was that you will need to submit all the documents they require to FICA the "profile" and once the FICA is done they will courier the merchant machine, otherwise refund you.

Great!! So I app**** and on 22/11/2021 I received a mail to say that I was successful and a agent phone me to say they will deliver my machine within 7-10 working days.

AND SO IT BEGINS!! I followed up 3 times with the call centre, where they put me on hold everytime to take a look. Up to date 14/12/2021 I haven't received my machine, the agent that helped me last Masiba Maruma was very helpful and he did lock a query to ask for the tracking nr. but it looks like no success. I even ask on the facebook adverti*****t for help and they just told me sorry I will need to contact the Vodacom Payment Service Division.

This is useless and I will not support Vodacom again!! I keep on calling and asking, but no success, waist of time.