XILUVA MATHEBULA-THE WORST CALL CENTRE AGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

called in the call Centre to follow up on my refund request for the months my fiber was not working as I had to pay extra cash to buy data. I spoke to Xiluva Mathebula who was beyond rude and kept on arguing with me. she further told me that I cannot speak to the person who is handling my refund query because they cannot be reached.

I have dealt with other service providers in the past but Vodacom is the worst, not to mention the agent's attitude and lack of call etiquettes and professionalism. who on earth argues with the customer? I AM BEYOND SHOCKED!

please ensure I get the refund feedback today. the fiber connection has finally being installed after months of struggle. due to that there is no need to cancel, ONLY REFUND ME