Xhit network connection
2 months ago sales reps from Vodacom visited our area as there were fibre works in the area. They told us that they are installing fibre and that it will be ready in 2 weeks time. We were made to complete applications and they explained that they will give us 100gb for free whilst we are waiting for fibre. This is the 2nd month, fibre has not been installed. The network is xhit. We reported it, nothing has been done. When we called the call center we were told that they are still working in our area. Truth is, we were **** at. We had to cancel our previous service provider because we were promised fibre in 2 weeks time. We are working from home. Network dissappear in the middle of a meeting. You have to Hotspot with the phone to get better connection. This is the 2nd month that we are using the stick moderm, we have complained at the call center even wanted to cancel. Are we supposed to pay for unstable network? Daylight robery.
Best regards,
Best regards,
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
