X-box query

I take out a Contract out with Vodacom during October 2021 for a X-Box Series S for my son at the Three Rivers Branch. On the 26th of July 2022 when my son come from work and want to switch on the X-Box it don't want to switch on at all. On the 29th of July 2022 I went to the Vodacom repair shop near the Vaal Mall, because normally they are the one's that assist. They inform me the don't do X-Box's the give me a paper where there stands: Consumer Warranty Process and said I have to e-mail them or phone them they can not do it for me. I went home and I try and sent e-mail without any luck because the e-mails don't go through. I also phone ***the number that is on the paper - nobody answer you need to press 1/2/3 the whole time - without any luck. On the 6th of Aug. 2022 I went to the Three Rivers Branch were the contract was taken out - they told me I must go to the Repair shop at the Vaal Mall, I told them that I was already there on the 29th of July 2022. They also just give me the same paper: "Consumer Warranty Process". I did ask them can't they lock the call for me no I have to do it myself. On 6 Aug. 2022 I sent an e-mail to *** and again on 10 Aug. 2022 - no feedback, on 12 Aug. 2022 to *** - they rep**** back and ask for a phone number, reply back ***. Sent me a ref. number - 002D7aHFB1S439MQ. On 13 Aug. 2022 they ask questions to Authenticate myself, I did answer. on 15 Aug. 2022 Zinzi George phone me and said she will logged a service request for there Technical Team to assist. On 17 Aug. 2022 I received and e-mail from Zinzi George the service request is attended to, they are attending to it. On 22 Aug. 2022 I sent an e-mail again to *** "Kindly be advised that is now a week that I’m still waiting, and no one has been calling me on this number ***. How long are they still going to take to contact me?" On 22 Aug. 2022 Sharon Wolf phone me and I explain the whole story to her she even go out of her way to try and assist me - she also try the number ***where they give your options 1/2/3 without any luck. She sent me and e-mail the same day: " We are sorry for the manner in which your query has reached us as well as any inconvenience caused. Your query has been escalated to the Field Services Consultant allocated to Vodashop Vereeniging for further assistance. They will provide feedback within 2-3 working days." (was very helpful) On 23 Aug. 2022 Thobelo phone me and said he will escalate the query to the relevant department he is not working with X-Box queries. I sent again a follow up mail on the 1st, 5th without any luck. Vodacom is quick to give a contract on anything to you and make sure they get there money every month and we as customers just have to pay for something that is not working for more than 1 month and 2 weeks now and they can even assist you to refer you to the correct person/people who knows what to do and who can assist you. If the people that work there don't even know how to lock a call/e-mail on your behalf how do they expect from you as customer to lock a call or where to set a e-mail to. .