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Malefane M

1 reviews | Active since Apr 2018

24 Feb 2022, 12:06

www.vodacom.co.za

I reported a faulty fibre connection on the 21st on this month and up until today it has not been fixed and restored.

Two of the contact center consultant I spoke to were rude. One was talking over me and even dropped that call whilst I was talking to her the other one refused to give me her name and surname. These people will give a turnaround for resolution and they do not stick to it. They even refuse for one to talk to their manager or supervisors and keep on saying you will be contacted by the manager and that never surface. I would never advise anyone to sign up with vodacom. They have extremely bad service.

I was told that the turnaround time is 24-48 hours and that had elapsed, yet today I am being told that one of the technicians might call me back to schedule a day and time to fix the line. Imagine after 4 days. This is seriously inconsiderate of them. And this is supposed to be a high priority case. This just shows the extent of the non-service they provide.

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Replies (4)
Vodacom
Vodacom's reply24 Feb 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Malefane M's update24 Feb 2022, 17:30
Reviewer Update
And then an automatate response from vodacom above promised me to be called shortly. That was hours ago and still no one called. Becouse they don't care and I'm still not connected.
Your service is nonsense. I don't think people should bother using your services at all
MM
Malefane M's update25 Feb 2022, 12:09
Reviewer Update
Its day 4 and still nothing has been done to resolve my connection issues. And I am still waiting for that call that was promised on the vodacom response above.

So they don't even care. So I presume that this is how clients are treated by vodacom. They don't care. I do not advise anyone to take a contract with vodacom unless you want a headache
MM
Malefane M's update25 Feb 2022, 18:05
Reviewer Update
I called again to make a follow up on the issue at hand seeing that no one is will to call. I was redirected to an individual whom gave me his name which is Algenon and refused to provide his surname he said he is stationed at the resolution desk. He told me he was on the phone with the technicians and I requested to talk to the technicians he told me to hold the line to that he can transfer me then he came back and told that instead they would call me in a few minutes. I waited and still up until now there is no call nor email or SMS. Just nothing seemingly I'm constantly been **** to. Vodacom service is beyond bad