KK
Kay K
1 reviews | Active since Jun 2021
11 Jul 2021, 11:50
WTP Vodacom
Really Vodacom???
I requested for a premature cancellation, My contracts were cancelled cause I DID NOT get my allocation for the month yet I am invoiced an amount of over R 2000 For what??????? You guys are ****en pathetic and I am so ****ed at the continues **** service you provide. I want to know what this money is for ?? I’m not paying you a damn cent
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jul 2021, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2021, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jul 2021, 11:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your premature cancellation request. As per our team, the current account balance is R2278.97, this includes the April invoices for all 3 numbers and the May and June invoice for the number ***. As previously advised, the premature cancellation quote, excluded the invoices already generated on the account for the month of April.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your premature cancellation request. As per our team, the current account balance is R2278.97, this includes the April invoices for all 3 numbers and the May and June invoice for the number ***. As previously advised, the premature cancellation quote, excluded the invoices already generated on the account for the month of April.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2021, 11:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your premature cancellation request. As per our team, the current account balance is R2278.97, this includes the April invoices for all 3 numbers and the May and June invoice for the number ***. As previously advised, the premature cancellation quote, excluded the invoices already generated on the account for the month of April.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your premature cancellation request. As per our team, the current account balance is R2278.97, this includes the April invoices for all 3 numbers and the May and June invoice for the number ***. As previously advised, the premature cancellation quote, excluded the invoices already generated on the account for the month of April.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
KK
Kay K's updateReviewer Update
14 Jul 2021, 11:00Why do I have to pay April May and June WHEN I REQUESTED A PREMATURE CANCELLATION IN APRIL ALREADY!!!
It was because of your ****en *********** staff that the cancellation was prolonged and now I am liable to pay??? This does not ****en work !!
I want proper and factual feedback not this ****
It was because of your ****en *********** staff that the cancellation was prolonged and now I am liable to pay??? This does not ****en work !!
I want proper and factual feedback not this ****
KK
Kay K's update14 Jul 2021, 11:00
Reviewer Update
Why do I have to pay April May and June WHEN I REQUESTED A PREMATURE CANCELLATION IN APRIL ALREADY!!!
It was because of your ****en *********** staff that the cancellation was prolonged and now I am liable to pay??? This does not ****en work !!
I want proper and factual feedback not this ****
It was because of your ****en *********** staff that the cancellation was prolonged and now I am liable to pay??? This does not ****en work !!
I want proper and factual feedback not this ****