WTH!????

Thabo did my upgrade telephonically, after I originally called to cancel my contract. Thabo asked me if I would stay with Vodacom, if they could offer me the same phone at the same price as Telkom Mobile. He then came back to me to confirm this deal and I explicitly asked him to confirm the total amount deductible on my account every month. This is all on recordings with Vodacom. Numerous times I called to ask why Vodacom is deducting unauthorized amounts from my account and every time I asked them to refer to the upgrade recordings but never did they get back to me. Eventually after I logged a complaint on hello Peter and ICASA did someone call me to try figure out what is going on but eventually also didn't resolve the issue. This month yet again Vodacom has debited my account a unauthorized amount and also on an unauthorized date! I have called more than 4 times this past two days with no resolution. I want to now cancel this contract, so I can join another service provider, but they need to pay me the owed amount and penalty fees now on my account before they collect the phone. If anyone can give me advice, I would love it!