WRONGLY UPGRADED

January 2018 I have contacted vodacom online upgrade department, wanting to when my next upgrades are. Now, I have two phones and a tablet on the account, they given me the dates that my nr .....845 is due for upgrade, ....428 is due 30 June 2018 , and ....796 due September 2018. So because it was my husband's birthday 8 February I have upgraded on my 845 nr , are which was suppose to be doen on my nr. But the upgrade department made a mistake and done the upgrade on the 428 nr, which was not suppose to be upgraded. I have contacted the upgrade department several times there after which the only answer I get out of them is that they need to fix it, And reverse the upgrade from wrong nr to the correct nr. Every time they say they will give me a call back but that also never happens. In the meantime my bank card was cloned, I am still waiting for bank respons as well. so yes my contract has been suspended, but I still need answer on my upgrades.. Whats happening, my daughter nr 428 is actually due now for upgrade. I would like if you can go in to this matter as Vodacom is really not doing their part.