RP
Rose P
1 reviews | Active since Sept 2019
11 Nov 2022, 18:26
wrongly debited plus missing R340.00
My mothly debit order is 339.00 but due to the end of June stage six load shedding my July debit order delayed thus I got an sms from the bank that it was unpaid On calling vodacom to inquire I was told to pay at any shop, I went vodacom KeyWest shop on the 6th July the cashier there said the first payment was unsuccessful I then swiped my card again on a different machine. Two payments for R340.00 went through and were processed from my bank account FNB on the 7/07/2022 @ 22h34 and 22h39. Vodacom said only one payment was visible on their side, they processed it as a payment which appears on my statement dated 03/08/2022. The other 1st payment is still untraceable between the bank and vodacom. BUT in the meantime that bounced July debit order eventually went through vodacom welcomed it processed it for July.
Suddenly in October 1st Vodacom decides to Debit R678 me saying I'm in areas for August because they didn't receive debit order for R339 even though it was settled with a payment I made. Who does that? Can't someone reconcile accounts before jumping into conclusion and make additionals?
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
14 Nov 2022, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2022, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2022, 08:36Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through your account and explained the reason for the double debit. As discussed with our team, kindly send your bank statement to *** indicating the payments made on your account. Please contact our accounts team on ***(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through your account and explained the reason for the double debit. As discussed with our team, kindly send your bank statement to *** indicating the payments made on your account. Please contact our accounts team on ***(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2022, 08:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through your account and explained the reason for the double debit. As discussed with our team, kindly send your bank statement to *** indicating the payments made on your account. Please contact our accounts team on ***(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through your account and explained the reason for the double debit. As discussed with our team, kindly send your bank statement to *** indicating the payments made on your account. Please contact our accounts team on ***(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
RP
Rose P's updateReviewer Update
19 Nov 2024, 13:56Since you dont want to look at this R678.00 debid order You must refund me R340.00 × 2 which I payed inside your vodacom shop at KeyWest on 06/07/2022 @ 15h08 and 15h35, I didn' t do that because I'm mad. YOU DID SENT ME AN SMS 06/07/ 2022 SAYING MY DEBIT ORDER HAS BOUNCED, I called and was told to go and pay. I have emaile you the two receipts countless times. The consultant who helped me (MORATI) said the speed point machine was malfunctioning, Vodacom you have investigators to look at what happened. Give me my money back
Thanks
Thanks
RP
Rose P's update19 Nov 2024, 13:56
Reviewer Update
Since you dont want to look at this R678.00 debid order You must refund me R340.00 × 2 which I payed inside your vodacom shop at KeyWest on 06/07/2022 @ 15h08 and 15h35, I didn' t do that because I'm mad. YOU DID SENT ME AN SMS 06/07/ 2022 SAYING MY DEBIT ORDER HAS BOUNCED, I called and was told to go and pay. I have emaile you the two receipts countless times. The consultant who helped me (MORATI) said the speed point machine was malfunctioning, Vodacom you have investigators to look at what happened. Give me my money back
Thanks
Thanks
Vodacom's replyOfficial
21 Nov 2024, 14:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2024, 14:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Best regards,
RP
Rose P's updateReviewer Update
13 Dec 2024, 08:38Yes It's true they have contacted me, I appreciate that. I've forwarded the documents as required, and will wait for their finding and response.
Thanks
Thanks
RP
Rose P's update13 Dec 2024, 08:38
Reviewer Update
Yes It's true they have contacted me, I appreciate that. I've forwarded the documents as required, and will wait for their finding and response.
Thanks
Thanks
Vodacom's replyOfficial
29 Jan 2025, 07:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have reached your voicemail this morning we have however responded to you via email and attached the updated statement. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2025, 07:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have reached your voicemail this morning we have however responded to you via email and attached the updated statement. Regards Vodacom Consumer Website Team
Best regards,
RP
Rose P's updateReviewer Update
29 Jan 2025, 15:48Thank you for bringing this to an end, but I hope it's permanent. The credit goes to Olivia Lilian
RP
Rose P's update29 Jan 2025, 15:48
Reviewer Update
Thank you for bringing this to an end, but I hope it's permanent. The credit goes to Olivia Lilian