LM
LuCharles M
1 reviews | Active since May 2020
02 Sept 2021, 20:14
Wrongly debited of account fee
A very poor service from Vodacom and its employees,they debited the money that we did not agreed upon,we have other bills to pay and not only Vodacom. I was assisted by Nobuhle Goba last week Thursday and she promised to investigate the matter and revert back within three to five working days but she went AWOL.
I need my money back please,what you did was a breach of contract,you can't charge me something that you did not advised me off.
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Replies (2)
Vodacom's replyOfficial
03 Sept 2021, 06:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2021, 06:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
LuCharles M's updateReviewer Update
04 Sept 2021, 20:09Good day.
No one has called till today.
When will i be assisted because i need my money back?
No one has called till today.
When will i be assisted because i need my money back?
LM
LuCharles M's update04 Sept 2021, 20:09
Reviewer Update
Good day.
No one has called till today.
When will i be assisted because i need my money back?
No one has called till today.
When will i be assisted because i need my money back?