Wrongly captured debit order details

I Lebogang Senamela, ID: ********** 550088 recently migrated/upgraded my number: ********** 485 from Prepaid to Contract. During this process I provided all the required documents (From proof of resident to 3 months bank statements).

I selected method of payment as Debit order and captured my banking details accordingly on their form. I was told the activation fee as well as that month's payment will be deducted from my account within 48 hrs. 48 hrs went by and no debit order came through, I assumed since the account was opened a few days before the agreed Debit order date they will deduct everything on that day, Debit order day came and still no debit order came through.

Few days later I get an SMS saying my debit order had been returned, I never received any debit order from them, so I called their Customer centers to enquire on the issue and I was told not to worry as all the money I owe will be deducted on the next Debit order date (They have call records of this conversation). I go about my life and the month passes.

I keep getting SMSs stating my account is in areas and I figured all is well since I was told all the money required to settle my bill will be debited on my next Debit order date. On Monday the 9th of October, I get a call from another representative to inform me of my outstanding account balance and I explained to her that ever since I opened a Contract account with them my account has never been debited and for some reason I keep getting SMSs from them saying my debit orders have been returned. She asked me to confirm my banking details, while confirming my details we discovered that for some reason my bank name is ABSA while I provided my bank name as Standard Bank. Only now we discovered that one of their employees decided to input her favorite bank instead of the bank name I provided on their forms and the same that was on my 3 months bank statement. Basically they were debit the correct account details but from the wrong bank. We fixed the issue and agreed the payment will be done on the 21st of October with the total amount due (They have the call record of the same also). She assured me not to worry the full amount will be debited on the next Debit order date.

This morning (the 12th of October) my services were cut off leaving me unable to make calls or connect to the internet. Basically not able to communicate with people. I work out of office in most cases which means I require to be connected always. I called to enquire on this as already there is an agreement between myself and Vodacom (Through their representative) all on record, that my account will be debited accordingly in order to settle the amount due and payment for November services.

I do not understand why I have to suffer for their employees' faults as they refuse to bring up my services, they are requesting I pay the amount due but now my issue is the next debit order date is next week on the 21st of October. I am going to end up paying more than double as they are aware of my call but what was discussed nor agreed upon is not known, clearly there is still no communication within their collections department and this is affecting customers daily and their credit records.