1 reviews | Active since Mar 2014
Wrongly blocked account still blocked
<p>They suspended my account, although I am fully paid via debit order. </p> <p>I followed all their instructions. Visited the shop 3 times. Dialed 3 times. Every time they said it's fixed. It has been a week! </p> <p>They said I needed a sim swap, they suspended a fully paid customer, they have the ID and shop letter they requested. </p> <p>I even tried social media to try and get attention, maybe this will help.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi David
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi David
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ