Wrongly Blacklisted Cellphone

On 2020/7/28 I purchased a Samsung S20+ for R20999-00 cash from Vodashop Galleria. I started using the phone with a MTN sim. On 2020/7/28 the phone stopped working and was only usable for emergency calls. On 2020 /08/07 we went to the Vodashop and they took the phone in for repairs according to job ***2. On 2020/08/15 I received a message to pick the phone up. I picked up the phone and was told that the phone was blacklisted. The screen guard was removed from the phone which I purchased from the store for R299-00. I enquired and was told that I must go to the other networks to see who blacklisted the phone. On 2020/08/17 I went to MTN Galleria and was told to make an affidavit and provide proof of payment for the check to be done. I provided that and the check was done and was assisted by MTN staff to also check with Cell C. This process only got done by 2020/09/10. I went back to Vodashop and the sales lady made a few calls and I had to complete an Unblacklisting form. I completed that and it was mailed by the sales lady.

On the 2020/09/18 I mailed the sales woman to get progress and was mailed back with matter unresolved.

It's been months now that I have not been able to use the phone. The phone was blacklisted without my knowledge. I have been given the run around since then. I feel that Vodashop Galleria didn't do enough to assist me. The phone was paid for in cash and it's not in use. To date I have not been updated.