Wrongly Blacklisted By Vodacom

Last Month I found out that I have been blacklisted by Vodacom. while I do not have any contract with Vodacom. as soon as I found out, i called their call center and after holding for hours, I finally got to speak to an agent. I told her my story and gave her my ID No. She then checked and told me there is an account on my Name. I told her I don't know anything about it. She said I must get an affidavit and send to vodacom disputes along with my signature and ID copies. I sent and this is my Ref:EC-17JB-2RLF5O A few days later I got this response "Please go to Vodacom 4U Sandton City where you guys have done transfer of ownership and explain to them that they said to you you do not qualify. They shoud rectify that by chanching back transfer of ownership back to your brother."

But, I have never been to Vodacom 4u in Sandton. I have never taken over any account.

I went to Vodacom, I explained to the agent there and He checked on their system and He managed to see what was done wrong. HE said he could se that a transfer of ownership was initiated on cell number *** which has been transferred to my E Mahlangu. But it was actually the WRONG E Mahlangu, Same Name and Surname but Different ID number. The agent said he will sort it out. it has been 2 weeks now and I am still not getting this issue resolved.