RW
Robert W
1 reviews | Active since Oct 2015
08 Oct 2015, 08:07
Wrongly advised and now I have to pay for it
0n 29 September I called the 082111 number and enquired about my one contract, asking if the subscription for the BIS can be converted to a data bundle. the Agent as far as I know his name is Hendrik, informed me that this is posible. I made sure to ask him various times during the call if my montly account will stay the same (R209.50) . He confirmed this each time. I recieved 3 SMS's of which the last one stated \Your Vodacom GPRS Service has been migrated to 250MB Month-to-Month-TopUp". so everything seemed to be in order. Yesterday however I recieved my monthly email with all my account statements"
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Replies (1)Vodacom's replyOfficial
08 Oct 2015, 08:51Hello RJW333,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply08 Oct 2015, 08:51
Official
Hello RJW333,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
