JO
Jacques O

1 reviews | Active since Mar 2022

11 Mar 2022, 08:51

Wrongly advertised online deals

There is an online deal that is advertised in vodacom app but when you go into the deal it displays something different. I have spoken for the past 2 days with consultants and phoned in aswell and was 8 formed that the deal is incorrect and an error from admin side. I was given the oppertunity to write an email to vodacom and a reply was send back to indicate that they are aware of the issue and I am not able to get the deal. According to the T&C of vodacom they are allowed to refuse to issue the deal if it is an error or wrongly displayed, with that been said aswell included in the T&C Vodacom can take the deal down but only when they see fit or no time frame is allowed to take it down.

This is truely unacceptable and false adverti*****t in this regards. According to the staff and management i am allowed to take it further and they dully appologise as this deal for the samsung S21 FE 5G with Samsung Buds 2 3GB data 300min for R499pm x 36 months is also not the only deal in question that they are aware of.

I want to understand that according to the consumer act if an item is advertised the customer is allowed to get the item or a similar item for the same price if it is not available and Vodacom keeps on refusing

0
Replies (1)
Vodacom
Vodacom's reply11 Mar 2022, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team