LB
Liranje B
1 reviews | Active since Nov 2019
07 Jul 2020, 20:09
Wrongfully upgraded!!!!
I upgraded to a hauwai p40lite on the special with the cover and wireless earphones. BESIDES the point that i need to download google to the phone, i have only received my phone none of the extras that was advertised!! Best of all, i saw the special runming on instagram, after i received my phone i phoned vodacom, and was told that the extras are no longer in stoc**** HOW ON EARTH DO U KEEP A SPECIAL RUNNING ONLINE if the stock is discontinued!!! I was also told that the consultant that assisted me would phone me back! It has been a week and NO ONE has phoned me. Now i also see that a new speci is running on the exact same phone i upgraded to!! I demand someone phone me and providing me with either the special that i signed up for or confirming the speciL currently running and supplying me with the watch!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jul 2020, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jul 2020, 10:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jul 2020, 10:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,