Wrongfully put in arrears since March 2016 to date

<p>I have three contracts with Vodacom and I haven’t received any joy since early this year when I changed my account details because I changed from Capitec to Absa bank.</p> <p> </p> <p>From the date I changed my account with Vodacom to date no debit order was debited on my Absa account. Vodacom has been debiting from my old account. When I called to enquire I was always told that they are changing systems and they are experiencing a technical issue and Advised to make a manual payment.</p> <p> </p> <p>This has been happening since March and every month I receive an SMS to notify me that my account is in arrears and every time I call I’m being told that my account will be escalated and credit for the R100 arreas but every month the arrears increase and nothing is being done.</p> <p> </p> <p>I have been calling and speaking to Tshepiso Skamane(Subscriber collections department) who is very generous and always escalates my case but still, the same issue happens every month.</p> <p> </p> <p>My credit record is at steak.</p> <p> </p> <p>I need help!!!!</p> <p> </p>