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NK
Nicolene K

1 reviews | Active since Jan 2020

20 Jan 2020, 11:03

WRONGFULLY LISTED ON CREDIT BUREAU BY VODACOM!

I am utterly DISGUSTED, DISAPPOINTED AND FURIOUS!!!!!!!!!!!!!! I found out a few days ago that I'm wrongfully listed on credit bureau for a contract that was settled and cancelled years ago!!!! I tried to call Vodacom's call centres but with no luck. I get transferred to different departments and some don't even answer their phones!! I was also told by one of the consultants that the cellphone number that I'm listed for was converted to prepaid on 16.12.2019. I don't even use this number as I stated that contract was cancelled years ago!!!!!!!Nothing makes sense and I'm not getting answers!!! The only thing I can think of is that the number was allocated to someone else and now I'm being listed! THIS NEEDS TO BE SORTED OUT IMMEDIATLY OR I'M TAKING IT FURTHER !!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply20 Jan 2020, 11:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NK
Nicolene K's update22 Jan 2020, 11:07
Reviewer Update
Ok so It's 48 hours since I logged my complaint and I'm still waiting for Vodacom to contact me. This just shows how little they care about customer service. They mess up people's lives and they just don't give a damn! Where I work, we drop everything we busy with when we receive a Hello Peter complaint and we make damn sure that it gets attended to straight away. I guess I'll have to consider taking further action then. I am so DISGUSTED!! I've never dealt with a company who just doesn't give a damn before. This is so sad.
NK
Nicolene K's update17 Feb 2020, 08:44
Reviewer Update
So Vodacom updated the credit bureau. It now shows that the account is closed HOWEVER, THE PAYMENT HISTORY WAS NOT CLEARED AS PROMISED! It still looks like I did not pay an account that was settled and closed a while ago. I'm still not happy. These companies get away with ****** and it's the poor consumer who suffers! I had enough now.Vodacom, please provide me with Ombudsman details asap!