TN
Tembakazi N
1 reviews | Active since May 2017
22 Aug 2022, 10:51
Wrongfully listed by vodacom
I took out a contract at Vodacom in February 2020, I cancelled the contract in March 2022 as my 24 months was done. When I check my credit score Vodacom has listed me as a person who missed payments, meanwhile I did not renew my contract, this is affecting my credit rating.Im upset
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Replies (3)
Vodacom's replyOfficial
22 Aug 2022, 11:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2022, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Aug 2022, 11:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, contract was cancelled and credits done. The account was closed and bureaus instructed to update the payment profile. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2022, 11:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, contract was cancelled and credits done. The account was closed and bureaus instructed to update the payment profile. Regards Consumer Website Team
Best regards,
TN
Tembakazi N's updateReviewer Update
26 Aug 2022, 11:51Thank you for you assistance in this matter.
TN
Tembakazi N's update26 Aug 2022, 11:51
Reviewer Update
Thank you for you assistance in this matter.