WRONGFULLY/**********LY BILLED WITHOUT MY PERMISSION, BUT ACCORDING TO THEM CAN'T AFFORD TO PAY R699 TO UPGRADE TO THE PHONE THAT I WANT.

<p>I hereby wish to express my disgust towards vodacom, for deducting ******** extra debit orders from my account for a total amount of R1300. I contacted them on Monday, and was promised to get feedback by that same day...till now no one has responded to or returned my call. </p> <p>When i enquired i was told my secondary line is subscribed for data of 200MB? FOR R649 per month..which is a blatant lie, as i buy data from the airtime I receive monthly on that phone, and also informed the consultant that I have a wi-fi router, so why would I subscribe for 200MB or data, which usually cost R59?? I demand to be refunded for this mistake, I was also advised to dial *111# to cancel subscriptions, and when I did that the system showed I am not subscribed for anything...........................</p> <p>I would like to know who implements such debit orders???, but when I wanted too upgrade to an iphone 7 I was told I can't afford it, but these amounts are exactly what vodacom charges per month for a certain package deal........so if they can debit my account without my permission for that amount, how to they add that I can't afford to pay for an iphone monthly? I ALSO ASKED FOR MY CONTRACT TO BE CANCELLED AS IT IS NOW IN IT'S 24TH MONTH, AND I RECEIVED A BETTER DEAL FROM ANOTHER CELLPHONE COMPANY, BUT THIS WAS ALSO IGNORED, AND I DON'T GET FEEDBACK. IT'S USELESS TO CALL THE CALL CENTRES AS YOU SPEAK TO DIFFERENT CONSULTANTS EVRYTIME, AND EACH OF THEM GIVES YOU DIFFERENT ANSWERS..TALK ABOUT INCOMPETENCE.</p> <p>My money is good enough, but I can't choose or decide which handheld I would like to upgrade to.</p> <p>This is ********** and I urgently demand that someone in charge of vodacom billing dept contact me, regarding the money ****** from my account.</p>