Wrongfully deducted funds

<p>I have cancelled my contract with Vodacom on 29 April 2017. The last payment was supposed to be deducted on 31 May 2017. As from 1 June my number was on prepaid with Vodacom. I have opened a contract with another service provider on 2 June 2017. On 2 July I saw that an amount of R763.90 was deducted from my account on 30 June. As I was on vacation with no cellphone coverage, I could not stop the debit order in time. This has resulted that there was not enough funds available for my other debit orders. I phoned Vodacom on 2 July @ 12:35 and spoke to Nandi and a requested a refund with ref no: 1- ********** ********** . She said that they will do a refund within 10 working days. Until today, no refund was done. Between 10:00 and 12:00 on 18 July, I phoned 6 times. 5 of the 6 times I have been cut off.... the last time I've been put on hold for nearly 40 min.... the lady said that they will phone me back....that was 12:00 and I'm still waiting. It seems that nobody working for Vodacom is capable or willing to help you.....</p> <p> </p>