WRONGFULLY Debiting account

<p>My domestic worker, Nnuke Manale (known as Fransinah) with ID number: ********** 906086 has the following complaint:</p> <p> </p> <p>She was contacted late May 2017, early June 2017 regarding a promotion. She was told that she could get two free phones. Apparently she said she does not want it because nothing is free. The gentleman on the phone again said the phones are free. She then accepted that Vodacom can send the phones.</p> <p>The phones were delivered on the 2nd of June 2017, then an amount of R217 went of her account to which she contacted Vodacom to cancel and collect the phones as she was told the phones are “free”.</p> <p>After that she asked me to assist her as she was told the phones would be collected. I called Vodacom and once again asked them to collect the phones. They said the phones would be collected and, the cancelation will take place whereafter her money would be paid back to her. The phones were supposed to be collected on the 23rd of June 2017 but was only collected on the 26th of June 2017.</p> <p>After that an amount of R451.67 was debited from her account again.</p> <p>She has an excisting contract with Vodacom and an amount of R333.00 is debited from her account monthly which is fine. ALL other debit are nor correct and should be paid back ASAP. Fransinah is helpless and therefor I am assisting her. She has given me permission to take the matter further. </p> <p> </p> <p>We have spoken to the following people on numerous occasions with no assistance:</p> <p>1. Tumi;</p> <p>2. Pulane;</p> <p>3. Tebogo</p> <p>4. Mashidido</p> <p>5. Keitumetse Mo***eng.</p> <p> </p> <p>Everytime there is a different story and excuse. I want a full review of all the money that was debited from her account and why and then WHEN will her money going be paid back to her account. Franshina is a domestic worker so this is alot of money for her!!!!</p> <p>I also feel that the promotion was not explained to her correctly and that is why she said yes to the phones. She was taken advantage off. </p> <p> </p> <p>Please assist us urgently.</p>