AL
Abel L
1 reviews | Active since Apr 2022
07 Apr 2022, 10:58
Wrongfully Charged and not refunded
I was charged twice by Vodacom for my Fibre account which inconvenienced me on my budget as I was charged R1281.54 for R599 package, Vodacom agreed that it was a mistake on their side as I cancelled my LTE package which led to this double charge but instead of Vodacom asking me to either credit the amount which was wrongfully charged to my bank account they took a decision to credit those funds on my Vodacom account which I cannot claim to my bank account as they already paid upfront for this month, and I feel this is totally incorrect as I am owing other 3rd parties due to this mismanagement of Vodacom.
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Replies (3)
Vodacom's replyOfficial
07 Apr 2022, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2022, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AL
Abel L's updateReviewer Update
07 Apr 2022, 16:32Funny how even if I want my money into my bank account it will take 14 days to be credited to my bank account that's almost by month end but that's nothing compared to the call I am waiting from your consultant, your response was 11:09 am now is 16:30 pm no one has Called please when they call ask them to also have cancelation forms so that I also forward it to many other colleagues, friends and family I recommend Vodacom to
AL
Abel L's update07 Apr 2022, 16:32
Reviewer Update
Funny how even if I want my money into my bank account it will take 14 days to be credited to my bank account that's almost by month end but that's nothing compared to the call I am waiting from your consultant, your response was 11:09 am now is 16:30 pm no one has Called please when they call ask them to also have cancelation forms so that I also forward it to many other colleagues, friends and family I recommend Vodacom to
Vodacom's replyOfficial
11 Apr 2022, 13:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits as requested. Our team confirmed that no refund is due as the credit was used to cover your April invoice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits as requested. Our team confirmed that no refund is due as the credit was used to cover your April invoice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2022, 13:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits as requested. Our team confirmed that no refund is due as the credit was used to cover your April invoice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits as requested. Our team confirmed that no refund is due as the credit was used to cover your April invoice.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,