JR
Justin R

1 reviews | Active since Feb 2012

08 Dec 2016, 20:32

Wrongfully blacklisted phone

<p>Someone blacklisted my phone and vodacom said its bad debt and accounts says never my rating credit wise is excellent. Filled in forms to whitelist now they say wait 48 hours it might take longer, spoke to 5 different people with 5 different answers and then they realise blacklisting is due to theft etc and suspension is due to bad debt and im neither of the two, please get competent people who can whitelist and who can understand difference between blacklisting and suspension and innocence!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply09 Dec 2016, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Dec 2016, 08:38
Official

Dear Client

We have escalated the matter to the Blacklisting Division for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,