NM
Nontobeko M
1 reviews | Active since Oct 2025
24 Oct 2025, 05:46
Wrongfully blacklisted device
I have a contract with Vodacom and they wrongfully blacklisted my device now they are failing to unblacklist. They say the read to blacklist the device is bad debt however my account is current. I have visited the Vodacom Store multiple times, called them multiple times and even contacted the blacklisting department more than 3 times still no assistance. What annoys me is that I keep on paying my contract and it will be valid until 2027 but my device is blacklisted and they can’t unblacklist it now!!!
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Replies (2)
Vodacom's replyOfficial
24 Oct 2025, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2025, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Dec 2025, 18:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2025, 18:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,