SS
Shenal S
1 reviews | Active since Mar 2020
07 Aug 2023, 11:04
WRONGFULLY BEING BILLED
I LOGGED A COMPLAINT IN JUNE REGARDING BILLING THAT I AM NOT HAPPY WITH AS I WAS NOT INFORMED OF ANY ADDITIONAL CHARGES WHEN MY UPGRADE WAS DONE BUT NOW I AM BEING BILLED AN ADDITIONAL R174 A MONTH.
I RECEIVED A CALL FROM A CONSULTANT ON 28 JUNE TO ADVISE THAT THEY WOULD INVESTIGATE THE RECORDINGS AND REVERT BACK TO ME, TO DATE I HAVE RECEIVED ANY FORM OF COMMUNICATION AND I KEEP TRYING TO CALL CUSTOMER CARE TO QUERY THIS BUT NO ONE SEEMS TO KNOW WHAT I AM TALKING ABOUT. I TRIED CALLING AGAIN THIS MORNING AND THE CONSULTANT I SPOKE TO SAYS THAT THEY DONT DEAL WITH HELLO PETER COMPLAINTS NOR CAN SHE GIVE ME ANY CONTACT INFORMATION TO GET AHOLD OF ANYONE THAT CAN HELP ME.
I FEEL LIKE I AM DROWNING HERE - NO ONE WANTS TO HELP!!!
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Replies (2)
Vodacom's replyOfficial
07 Aug 2023, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2023, 09:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the Sales Team have made contact. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2023, 09:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the Sales Team have made contact. Regards Consumer Website Team
Best regards,