Wrongfull deduction and poor service

<p> </p> <p>I had a contract with vodacom. A smart S package with the cost of about R300 a month. The contract reached it 2 year end and I cancelled the contract 2 times in Middelburg Vodacom shop. I received 2 migration quotation stating that I do not have to pay any amount extra as my contract finished. But at the end of the next month R2975 was deducted from my account. I have called many times, escelated the matter but then my escelation number in invalid and I seen a manager at my nearest branch but no one is helping me?</p> <p>What do you do ... this is just poor. 4 months later and still no reply</p>