CS
Christo S

1 reviews | Active since Oct 2016

26 Oct 2021, 18:12

Wrongful insurance on my phone.

I have visited the Brooklyn branch for a number transfer to my account. I have explicitly requested that no insurance must be added on the new phone number I have taken over.

Now all of a sudden I have insurance which I did not request.

This will be cancelled as I have insurance already on the phone. I have sent email and Vodacom responded with : The policy can only be cancelled after 4 moths!! Read you contract.

I will not read my contract as I have not requested insurance. You are anyway sharks to expect me to pay such high premiums.

I expect feedback with the cancellation of the policy!!!!!

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2021, 06:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team