CS
Christo S
1 reviews | Active since Oct 2016
26 Oct 2021, 18:12
Wrongful insurance on my phone.
I have visited the Brooklyn branch for a number transfer to my account. I have explicitly requested that no insurance must be added on the new phone number I have taken over.
Now all of a sudden I have insurance which I did not request.
This will be cancelled as I have insurance already on the phone. I have sent email and Vodacom responded with : The policy can only be cancelled after 4 moths!! Read you contract.
I will not read my contract as I have not requested insurance. You are anyway sharks to expect me to pay such high premiums.
I expect feedback with the cancellation of the policy!!!!!
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Replies (1)Vodacom's replyOfficial
27 Oct 2021, 06:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 06:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
