Wrongful Enrichment

<p>My phonebill is usually around R2500 per month including data use - when my data bundle expires, I get an sms, and immediatelly using the automated service, I purchase a new bundle. My first new bundle ran out, but I then never got an SMS to notify me - these ********* just pushed me over to "out of bundle" rates without notifying me. Suddenly I got an SMS telling me I had reached70% of my limit etc, so I phoned them to find out what on earth was going on, and they told me I was being billed out of bundle rates as my data bundled had expired. I told them that I categorically would not accept this, as they had not notified me - and was told that the matter would be escalated and that they would rectify this (I was under the impression they would reverse the data and invoice it as if it were a bundle). I even got reference numbers S3-G1M2W-W27DY. I trusted that I was in honest hands, but last night I had R5,451.60 ****** from my account - as NOTHING was done to rectify Vodacom's error.</p> <p> </p> <p>Please I am expecting this overcharge to be REFUNDED back into my account immediately, or I will be opening a case at ICASA and I will take this to the press.</p> <p> </p> <p>Please respond and advise why I get told this is being sorted when it is not - I cannot afford to simply have an overcharge in excess of R3000 ****** from me - this is theft/*****.</p>