YS
Yashveer S
1 reviews | Active since Oct 2018
26 Mar 2021, 10:01
Wrongful Debit After Cancellation
I have been wrongfully debited and it seems impossible to contact Vodacom. After possibly 50 calls last month (not exaggerated) to cancel the contract after having accepted the cancellation quote- the number was cancelled (finally). The contract in itself was worth R499 p/m. This month (after the contract has been cancelled) I have been debited R647.39 (contract full price p/m).
Firstly the contract is cancelled and I am not liable for paying any monthly contract fee going forward. Secondly when the contract was active I warranted a debit order or R499 and not R647.39- This is actually atrocious and if I am not mistaken *******.
Please reverse the transaction and refund R647.39 and prevent further debit orders.
This should be resolved immediately and honestly is an ongoing headache!
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
26 Mar 2021, 14:48 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2021, 14:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
YS
Yashveer S's updateReviewer Update
27 Mar 2021, 13:05 Good day Vodacom,
Thank you for the reply and for being equally unhelpful. I have emailed the customer service team days ago- prior to posting on this forum- To date no reply. I have gone in to the shop yesterday (26/3/2021) and I was promised that I will be called today to resolve the problem- Still no call. It is impossible to reach Vodacom cancellations as I was moved to a prepaid line (great) but now falsely debited an amount larger than the actual contract amount.
At the store I was asked to use another customer's contract number just to get through to the cancellations department- This in itself tells you how unprofessional and inefficient Vodacom's processes are.
I had to reverse payment with my personal bank and carry the costs of the reversal because Vodacom takes no ownership. The response of "a consultant will contact you" is just a pipe dream and that call never happens. We, as the customer, have to call continuously at our cost to resolve the errors of Vodacom.
No further debit orders should be processed after a contract is cancelled- Not surprisingly. Get this right- Please.
Frustrated Customer,
Yashveer
Thank you for the reply and for being equally unhelpful. I have emailed the customer service team days ago- prior to posting on this forum- To date no reply. I have gone in to the shop yesterday (26/3/2021) and I was promised that I will be called today to resolve the problem- Still no call. It is impossible to reach Vodacom cancellations as I was moved to a prepaid line (great) but now falsely debited an amount larger than the actual contract amount.
At the store I was asked to use another customer's contract number just to get through to the cancellations department- This in itself tells you how unprofessional and inefficient Vodacom's processes are.
I had to reverse payment with my personal bank and carry the costs of the reversal because Vodacom takes no ownership. The response of "a consultant will contact you" is just a pipe dream and that call never happens. We, as the customer, have to call continuously at our cost to resolve the errors of Vodacom.
No further debit orders should be processed after a contract is cancelled- Not surprisingly. Get this right- Please.
Frustrated Customer,
Yashveer
YS
Yashveer S's update27 Mar 2021, 13:05
Reviewer Update
Good day Vodacom,
Thank you for the reply and for being equally unhelpful. I have emailed the customer service team days ago- prior to posting on this forum- To date no reply. I have gone in to the shop yesterday (26/3/2021) and I was promised that I will be called today to resolve the problem- Still no call. It is impossible to reach Vodacom cancellations as I was moved to a prepaid line (great) but now falsely debited an amount larger than the actual contract amount.
At the store I was asked to use another customer's contract number just to get through to the cancellations department- This in itself tells you how unprofessional and inefficient Vodacom's processes are.
I had to reverse payment with my personal bank and carry the costs of the reversal because Vodacom takes no ownership. The response of "a consultant will contact you" is just a pipe dream and that call never happens. We, as the customer, have to call continuously at our cost to resolve the errors of Vodacom.
No further debit orders should be processed after a contract is cancelled- Not surprisingly. Get this right- Please.
Frustrated Customer,
Yashveer
Thank you for the reply and for being equally unhelpful. I have emailed the customer service team days ago- prior to posting on this forum- To date no reply. I have gone in to the shop yesterday (26/3/2021) and I was promised that I will be called today to resolve the problem- Still no call. It is impossible to reach Vodacom cancellations as I was moved to a prepaid line (great) but now falsely debited an amount larger than the actual contract amount.
At the store I was asked to use another customer's contract number just to get through to the cancellations department- This in itself tells you how unprofessional and inefficient Vodacom's processes are.
I had to reverse payment with my personal bank and carry the costs of the reversal because Vodacom takes no ownership. The response of "a consultant will contact you" is just a pipe dream and that call never happens. We, as the customer, have to call continuously at our cost to resolve the errors of Vodacom.
No further debit orders should be processed after a contract is cancelled- Not surprisingly. Get this right- Please.
Frustrated Customer,
Yashveer
Vodacom's replyOfficial
30 Mar 2021, 13:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that credit was requested for the late cancelation. Please refer to the last Invoice for April 2021. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Mar 2021, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that credit was requested for the late cancelation. Please refer to the last Invoice for April 2021. Regards Consumer Website Team
Best regards,
YS
Yashveer S's updateReviewer Update
30 Mar 2021, 14:56Hi Vodacom,
Please email me the detail regarding the reference number quoted. I have received no response to my various emails to customer care and I can't see detail within my app under queries. I have reversed the charge at my cost of R40 to which I don't know if I will be reimbursed or compensated for. Further more I have no confirmation to say that the debit order has been cancelled from Vodacom hence I won't receive deductions going forward. Please confirm if all is resolved via email. I may be contacted via ***. Please treat this as urgent.
Unsatisfied Customer,
Yashveer
Please email me the detail regarding the reference number quoted. I have received no response to my various emails to customer care and I can't see detail within my app under queries. I have reversed the charge at my cost of R40 to which I don't know if I will be reimbursed or compensated for. Further more I have no confirmation to say that the debit order has been cancelled from Vodacom hence I won't receive deductions going forward. Please confirm if all is resolved via email. I may be contacted via ***. Please treat this as urgent.
Unsatisfied Customer,
Yashveer
YS
Yashveer S's update30 Mar 2021, 14:56
Reviewer Update
Hi Vodacom,
Please email me the detail regarding the reference number quoted. I have received no response to my various emails to customer care and I can't see detail within my app under queries. I have reversed the charge at my cost of R40 to which I don't know if I will be reimbursed or compensated for. Further more I have no confirmation to say that the debit order has been cancelled from Vodacom hence I won't receive deductions going forward. Please confirm if all is resolved via email. I may be contacted via ***. Please treat this as urgent.
Unsatisfied Customer,
Yashveer
Please email me the detail regarding the reference number quoted. I have received no response to my various emails to customer care and I can't see detail within my app under queries. I have reversed the charge at my cost of R40 to which I don't know if I will be reimbursed or compensated for. Further more I have no confirmation to say that the debit order has been cancelled from Vodacom hence I won't receive deductions going forward. Please confirm if all is resolved via email. I may be contacted via ***. Please treat this as urgent.
Unsatisfied Customer,
Yashveer
YS
Yashveer S's updateReviewer Update
01 Apr 2021, 11:20Hi Vodacom,
After many days and much stress there has been no resolve from Vodacom. As per the reference number you quoted- I do not know the details of that reference number nor has any one called or emailed me in that regards after I follow up countless times. I have a formal Vodacom quote which has been honored and contract cancelled! There should be no amounts debited there after. Also I am on prepaid so my account cannot be in arrears- literally the definition of PRE- paid. I also have all the emails confirming account cancellation and no further payments should be processed. Furthermore I was debited for an amount which I did not agree to. Please have the decency to call me!
Frustrated Customer,
Yashveer
After many days and much stress there has been no resolve from Vodacom. As per the reference number you quoted- I do not know the details of that reference number nor has any one called or emailed me in that regards after I follow up countless times. I have a formal Vodacom quote which has been honored and contract cancelled! There should be no amounts debited there after. Also I am on prepaid so my account cannot be in arrears- literally the definition of PRE- paid. I also have all the emails confirming account cancellation and no further payments should be processed. Furthermore I was debited for an amount which I did not agree to. Please have the decency to call me!
Frustrated Customer,
Yashveer
YS
Yashveer S's update01 Apr 2021, 11:20
Reviewer Update
Hi Vodacom,
After many days and much stress there has been no resolve from Vodacom. As per the reference number you quoted- I do not know the details of that reference number nor has any one called or emailed me in that regards after I follow up countless times. I have a formal Vodacom quote which has been honored and contract cancelled! There should be no amounts debited there after. Also I am on prepaid so my account cannot be in arrears- literally the definition of PRE- paid. I also have all the emails confirming account cancellation and no further payments should be processed. Furthermore I was debited for an amount which I did not agree to. Please have the decency to call me!
Frustrated Customer,
Yashveer
After many days and much stress there has been no resolve from Vodacom. As per the reference number you quoted- I do not know the details of that reference number nor has any one called or emailed me in that regards after I follow up countless times. I have a formal Vodacom quote which has been honored and contract cancelled! There should be no amounts debited there after. Also I am on prepaid so my account cannot be in arrears- literally the definition of PRE- paid. I also have all the emails confirming account cancellation and no further payments should be processed. Furthermore I was debited for an amount which I did not agree to. Please have the decency to call me!
Frustrated Customer,
Yashveer
YS
Yashveer S's updateReviewer Update
16 Apr 2021, 08:27 Hi Vodacom,
More than a month since my contract cancellation and to the named grievance the situation has not been resolved. My account has been wrongfully charged an amount more than the contract amount of R499- AFTER the contract was cancelled. I honored the cancellation quote which took note of all charges applicable and the cancellation department together with the billing department clarified that no further charges are applicable.
The erroneous charge was then to be reversed as confirmed by your earlier post as well as customer care (as I was wrongfully charged) please see ***. Since I reversed the payment with my bank- customer care said that Vodacom will clear the outstanding amount instead of paying me and the outstanding amount would be void.
Today (16/4/2021), I receive an sms demanding payment of R599.89 (different to the previous amount) and in any case which should have been cancelled as per above and failure to do so would result in handover of my Vodacom ***- To be clear there is no amount owing and the contract is cancelled- I was wrongfully debited. This is something that needs to be sorted out within Vodacom and your departments are segregated and operate within silos thereby there is poor communication and terrible customer feedback.
PLEASE resolve this as a matter of urgency. I have spent a staggering amount of money in airtime just to communicate to Vodacom- This is deplorable service.
Frustrated customer,
Yashveer
More than a month since my contract cancellation and to the named grievance the situation has not been resolved. My account has been wrongfully charged an amount more than the contract amount of R499- AFTER the contract was cancelled. I honored the cancellation quote which took note of all charges applicable and the cancellation department together with the billing department clarified that no further charges are applicable.
The erroneous charge was then to be reversed as confirmed by your earlier post as well as customer care (as I was wrongfully charged) please see ***. Since I reversed the payment with my bank- customer care said that Vodacom will clear the outstanding amount instead of paying me and the outstanding amount would be void.
Today (16/4/2021), I receive an sms demanding payment of R599.89 (different to the previous amount) and in any case which should have been cancelled as per above and failure to do so would result in handover of my Vodacom ***- To be clear there is no amount owing and the contract is cancelled- I was wrongfully debited. This is something that needs to be sorted out within Vodacom and your departments are segregated and operate within silos thereby there is poor communication and terrible customer feedback.
PLEASE resolve this as a matter of urgency. I have spent a staggering amount of money in airtime just to communicate to Vodacom- This is deplorable service.
Frustrated customer,
Yashveer
YS
Yashveer S's update16 Apr 2021, 08:27
Reviewer Update
Hi Vodacom,
More than a month since my contract cancellation and to the named grievance the situation has not been resolved. My account has been wrongfully charged an amount more than the contract amount of R499- AFTER the contract was cancelled. I honored the cancellation quote which took note of all charges applicable and the cancellation department together with the billing department clarified that no further charges are applicable.
The erroneous charge was then to be reversed as confirmed by your earlier post as well as customer care (as I was wrongfully charged) please see ***. Since I reversed the payment with my bank- customer care said that Vodacom will clear the outstanding amount instead of paying me and the outstanding amount would be void.
Today (16/4/2021), I receive an sms demanding payment of R599.89 (different to the previous amount) and in any case which should have been cancelled as per above and failure to do so would result in handover of my Vodacom ***- To be clear there is no amount owing and the contract is cancelled- I was wrongfully debited. This is something that needs to be sorted out within Vodacom and your departments are segregated and operate within silos thereby there is poor communication and terrible customer feedback.
PLEASE resolve this as a matter of urgency. I have spent a staggering amount of money in airtime just to communicate to Vodacom- This is deplorable service.
Frustrated customer,
Yashveer
More than a month since my contract cancellation and to the named grievance the situation has not been resolved. My account has been wrongfully charged an amount more than the contract amount of R499- AFTER the contract was cancelled. I honored the cancellation quote which took note of all charges applicable and the cancellation department together with the billing department clarified that no further charges are applicable.
The erroneous charge was then to be reversed as confirmed by your earlier post as well as customer care (as I was wrongfully charged) please see ***. Since I reversed the payment with my bank- customer care said that Vodacom will clear the outstanding amount instead of paying me and the outstanding amount would be void.
Today (16/4/2021), I receive an sms demanding payment of R599.89 (different to the previous amount) and in any case which should have been cancelled as per above and failure to do so would result in handover of my Vodacom ***- To be clear there is no amount owing and the contract is cancelled- I was wrongfully debited. This is something that needs to be sorted out within Vodacom and your departments are segregated and operate within silos thereby there is poor communication and terrible customer feedback.
PLEASE resolve this as a matter of urgency. I have spent a staggering amount of money in airtime just to communicate to Vodacom- This is deplorable service.
Frustrated customer,
Yashveer