Wrongful contract

Hi Ula. Unfortunately that's not the case. Although I have been contacted by representatives of Vodacom, there has been no resolution. On the 15th of March 2018, I received a call from Elizabeth who said That she will be going into the call logs to listen to my call with Itumeleng. She then got back to me on the 16th, confirming that Itumeleng had not mentioned that the phone, tablet and their sim cards would be at cost. She then said that I can keep the devices, however I would be expected to discard the one sim card and keep the other. This was on condition that I pay an amount of R110 towards the sim which is in the tablet. Bringing my monthly subscription up to R 491.19. On the 26th of March 2018, I was then phoned by a lady named Mary who confirmed what I was told by Elizabeth. We then discussed a refund for the previous months of being debited without authority. I am yet to receive the refund and I am still being debited an additional R220. This is puzzling as I have spoken to two Vodacom representatives who confirmed that the amount would be R491.19 and not R 601.19. I have also asked for a copy of the call recordings for my records. If I am going to be bound by a telephone call and it is regarded as a binding verbal agreement, surely I have a right to a copy of such agreement. My query should be treated as a priority as Vodacom is essentially debiting an amount without authority. I should not have to repeat myself when dealing with a company of this magnitude. You claim to be a leader in the market but you are failing your most loyal customers by binding us to contracts under false pretence and failing to correct those wrongs when made aware of them. Please give me a refund of the funds which were incorrectly debited from my account and correct the monthly debit amount linked to my account. I hope this is the last time I have to say this as I have been very clear in my communication.

Good day. Since my last correspondence, things have gone from bad to worse. Firstly, I am yet to receive copies of the phone call recordings between myself and Vodacom. My last communication with a Vodacom rep was with Rearabetse on the 13th of April 2018, who promised me a resolution. I have heard nothing since. Secondly, my SIM card was then deactivated with no warning from Vodacom. This was alleged to be for amounts unbeknownst to me. No explanation has been provided. I had to physically leave my house and go to a vodashop to have my issue resolved. I communicated this to Vodacom and have not received so much as an apology. This is appalling to say the least. I have been pleading with you for months over a wrongful act by one of your representatives. Vodacom has failed to correct this and continues to ignore my escalations. My request is simple. Give me my money back, bill me correctly and provide me with a copy of the recordings you attempted to hold me to.