1 reviews | Active since Jan 2017
<p>After a year of trying to explain to vodacom and their collection lawyers, that i have been a victim of identity theft, and sending every document they required. <br /> I find out i have been listed on ICT by them.</p> <p> </p> <p>I have spent the last 2 days calling in and being bounced from the ***** department, support, and accounts, with no one able to help me. I have called in so many times and the staff don't seem to care they just transfer you back to the auto attendant</p> <p>They are not even able to understand what their own collections lawyers are telling them.</p> <p>How will we ever get this resolved if we can never speak to a person in a management position, who is able to use their common sense, and take responsibility of a complaint or task.</p> <p><br /> I will never be a vodacom customer at this rate or recommend any one else to.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom
Almost 24 hours later, and no call, sms, or human contact, how will this get resolved of you don't speak to me??????????????
I'm sure you don't have just one consultant.
Your reply is just pulic lip service.
Regards
Dear Vodacom
Almost 24 hours later, and no call, sms, or human contact, how will this get resolved of you don't speak to me??????????????
I'm sure you don't have just one consultant.
Your reply is just pulic lip service.
Regards
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