Wrongful billing - DATA

<p>On the 1/11/16 vodacom deducted R7800 from my account for "data bundles used". I have a VIP red account with 5G data every month- which i NEVER exceeded. I reported this at my local vodacom store and nothing happened. So on the 11/11/16 i called the call centre ref number 1- ********** 9932. <br />Ive spoken to Gogetso, Porchia, Kay not to mention the numerous other personnel at customer care clerks since 11/11/16, first i was informed that they need 30days to investigate the issue, then i was given a date which vodacom would call me on 8/12/16 with feedback and a resolution. On the 8th this matter should have been resolved as per vodacom instructions. Needless to say i never got that promised call with feedback nor any resolution. Every time the clerks "escalates" the query to back office or a manager and promise me to get back to me and never do. This is a huge sum of money and i refuse to just let it go, this "so called data over usage" is a total **** from vodacom side, as there is no way one person can use 151G of data on a cellphone which connects to a wifi router 70% of the day. I need answers and my money back. Is vodacom playing the game of lets wait and see, if we keep on beating around the bush, maybe the client will forget and its money from home. </p>