1 reviews | Active since Jul 2012
Wrongful Billing / being harrased
This is my second review about the same problem i had. Vodacom keeps sending me to lawyer- this is the 3rd lawyer im handed over to for a product i never used. Its been over 4 years, and this still hasn't been resolved. They sold me a modem over the phone i received the modem, signed that i had received and it was delivered by courier. Unfortunately, there was no sim card so i never used it. After a while, vodacom starts invoicing, i spoke to them about it, they asked me to get an affidavit saying i dont have the number that they are billing me for- which i did and was sent to them. Fast forward, Vodacom still insists i pay for a number i dont have. I've even tried returning this modem to no avail. I dont know how many people ive spoken to at vodacom, as well as all the documents that were e-mailed to both voda and their first lawyer. Im dealing with a 3rd lawyer now and they want me to send same docs over and over. I still dont get why i have to pay + R 3000 for a product that was never used. How do they bill me for a number i dont have. Im getting tired of Vodacom sending lawyers/debt collectors - This has gone on for too long. Please can someone at vodacom tell me where to deliver this modem of theirs. it is still new, never used-still in its original box even.
Im TIRED of this company
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
