KB
Kholo B

1 reviews | Active since Jul 2012

29 Jun 2018, 11:22

Wrongful Billing / being harrased

This is my second review about the same problem i had. Vodacom keeps sending me to lawyer- this is the 3rd lawyer im handed over to for a product i never used. Its been over 4 years, and this still hasn't been resolved. They sold me a modem over the phone i received the modem, signed that i had received and it was delivered by courier. Unfortunately, there was no sim card so i never used it. After a while, vodacom starts invoicing, i spoke to them about it, they asked me to get an affidavit saying i dont have the number that they are billing me for- which i did and was sent to them. Fast forward, Vodacom still insists i pay for a number i dont have. I've even tried returning this modem to no avail. I dont know how many people ive spoken to at vodacom, as well as all the documents that were e-mailed to both voda and their first lawyer. Im dealing with a 3rd lawyer now and they want me to send same docs over and over. I still dont get why i have to pay + R 3000 for a product that was never used. How do they bill me for a number i dont have. Im getting tired of Vodacom sending lawyers/debt collectors - This has gone on for too long. Please can someone at vodacom tell me where to deliver this modem of theirs. it is still new, never used-still in its original box even.

Im TIRED of this company

0
Replies (2)
Vodacom
Vodacom's reply29 Jun 2018, 12:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Jul 2018, 09:38
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,