Wrongful and ******** billing and adding new orders to my account without my consent

I have been raising a billing issue from February 2024. We were wrongfully billed R2561.88 when our monthly package comes to R848 and we only requested a top up of R1000 in that month which should have only come up to R1848. I have raised this issue with their business insurance consultants and he confirmed that we had been billed for a cellphone contract which we don't have. They have since ignored our requests to resolve this and to urgently credit our account with the balance owed to us. We are also completely unable to retrieve a February statement to date to be able to identify what we were billed for. This shows that this statement is being hidden from us. This morning I also received an email detailing a new order that we have never made and we will be bill an additional R1726 for this.

We require your URGENT attention to this matter as we have been trying to get it resolved for months now. This is day light ******* and completely *********!! Vodacom is completely ********* and they ***** peoples hard earned money!!!