ND
Nonofo D
1 reviews | Active since Jan 2024
11 Jan 2024, 17:27
Wrongful account suspension
I’ve been paying my account in store for two months and they are telling me that my account is in errors they even suspended my account. I emailed them twice with the proof of payment and they did not rectify it.
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Replies (2)
Vodacom's replyOfficial
12 Jan 2024, 08:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2024, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2024, 15:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with your mom, she confirmed that you not available telephonically and requested we reply to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2024, 15:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with your mom, she confirmed that you not available telephonically and requested we reply to you via email. Regards, Consumer Website Team
Best regards,